Refund Policy on Training Aids & Equipment
Return Eligibility
All returns must be accompanied by the original sales receipt.
You must contact us within 30 calendar days of delivery to initiate a return.
Items must be returned in new, unused, and unaltered condition, meaning:
No signs of wear, damage, or use
Returned within the 30-day window
Not a custom or special order item
Not marked as non-returnable or subject to a different return policy
Returns After 30 Days
Returns requested after 30 days are not eligible for refunds.
At our sole discretion, we may offer:
- Exchange, or
- Store credit only
Damaged or Incorrect Items
If you receive an item that is:
- Damaged,
- Defective, or
- Incorrectly shipped,
Please contact our Customer Support team immediately.
Eligible cases may receive:
- Full refund, or
- Store credit.
Inspection & Approval
All returns are subject to inspection upon receipt.
Refunds or credits will be processed only after the item has been reviewed and approved.
Important Conditions
Returns sent without prior contact or after 30 days will not be accepted or refunded.
Customers are responsible for all return shipping costs, unless the return is due to:
- Defective product
- Shipping error on our part.
