Refund Policies of Trosky Baseball

• All subscriptions are set to auto-renew to ensure uninterrupted access to our training resources
• Members are responsible for managing their subscription settings if they wish to cancel prior to the renewal date

• Refund requests are evaluated on a case-by-case basis
  
• A late cancellation fee of 5% applies if the request is made after the renewal has been processed. This fee covers associated transfer or credit card processing charges

All active members are automatically upgraded to the Trosky 365 App at no additional cost, granting continued access to elite infield and mental game development programs.

• To initiate a refund or cancel your subscription, please contact our support team
• Refunds, if approved, will be processed in accordance with the terms outlined above

• We are committed to assisting our members with any concerns regarding their subscriptions or account access
• For further assistance, please reach out to our support team for a prompt resolution

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@troskybaseball.com.

All returns must be accompanied by the original sales receipt.

You must contact us within 30 calendar days of delivery to initiate a return.

Items must be returned in new, unused, and unaltered condition, meaning:

No signs of wear, damage, or use

Returned within the 30-day window

Not a custom or special order item

Not marked as non-returnable or subject to a different return policy

Returns requested after 30 days are not eligible for refunds.

At our sole discretion, we may offer:

• Exchange, or
• Store credit only

If you receive an item that is:

• Damaged,
• Defective, or
• Incorrectly shipped,
  

Please contact our Customer Support team immediately.

Eligible cases may receive:

• Full refund, or
• Store credit.

All returns are subject to inspection upon receipt.

Refunds or credits will be processed only after the item has been reviewed and approved.

Returns sent without prior contact or after 30 days will not be accepted or refunded.

Customers are responsible for all return shipping costs, unless the return is due to:

• Defective product
• Shipping error on our part.